New ambitious e-commerce solution makes it easy and secure to order prescription medication online

No queue – same professional guidance

To ensure professionally strong guidance and provide the customers with the necessary sense of security, the e-commerce house behind the solution, Hesehus A/S, has integrated several online functions and features to substitute the physical shop assistant. Among other things, the customers can have their questions answered 24 hours a day via the chat function ‘Ask your pharmacist' which is manned by pharmaconomists from the different pharmacies.

Another important and very central feature in the new webshop is the user-friendly prescription overview which guides the customer when buying prescription medication. The customer’s prescriptions are divided into different categories with related tips and good advice just like getting advice from the sales assistant. The prescription overview is also satisfactory in relation to information about everything from dosage and date of issue to product description, number of remaining dispensing and various subsidy schemes which the customer is entitled to.

Last, but not least, it contains product pictures of the individual product as well as product variants issued by different manufacturers allowing the customer to always recognise his or her favourite product or giving the customer the opportunity to choose the cheapest product in the market.

Delivery adjusted to the individual customer

At dinApoteker.dk the customer is king also when it comes to delivery. In addition to the standard distribution via post or click and collect either from the local pharmacy or from a nearby parcel shop, the customers can also have medication delivered by the pharmacy’s delivery service on the same day and at a suitable time. And if you need delivery here and now, most pharmacies can also deliver immediately by taxi if the need arises.